The Rules Engine offers a variety of actions that can be executed when specific conditions are met. These actions are categorized based on the entity they apply to: Orders and Customers.

Order Actions

• Cancel Order: Automatically cancels the order when it receives the tag defined in the rule.
• Place Order on Hold: Puts the order on hold when it receives the tag specified in the rule.

Customer Actions

• Block Customer: Blocks the customer when they receive the tag defined in the rule.
• Place Orders on Hold: Puts future orders from the customer on hold when the defined tag is applied to them.
• Send Free Shipping Coupon: Sends a free shipping coupon to customers who receive the specified tag. To use this action, you need to configure your Klaviyo or Sendlane integration.

Important Note on Retroactive Application

When a rule is marked as retroactive, the action will also apply to customers or orders that already meet the condition defined in the rule at the time it is created.

Each action is designed to streamline processes and automate responses based on your defined criteria, ensuring greater efficiency and control.