Deliverlitics Tags

This is the list of tags available inside Deliverlitics

Orders

Risk Tags

  • DLTX_Risk:High: Represent a high risk of delivering this order.
  • DLTX_Risk:Medium: Represent a Medium risk to deliver this order.
  • DLTX_Risk:Low: Represent a low risk when delivering this order.
  • DLTX_Risk:Invalid Address: Represent when an order has an address that can not be validated or does not exist.
  • DLTX_SurveyAction:User Blocked: Represent an order created by a blocked user.

DLTX_Shipping: Free Shipping: Represent free shipping assigned through compensation or action provided by the Rules Engine

Customers

Global Tags

These tags are applied after the data customer analysis consumes multiple data sources. The customer behavior is analyzed through all the stores where they've shopped recently, and tags are assigned based on this.

  • DLTX:High Frequency: Customer has placed successive orders recently
  • DLTX:Big Spender: Customer purchases are well above the average order value
  • DLTX:Loyal: Customer has kept purchasing from a store past a recency window (depends on shop category)
  • DLTX:Buys and Keeps Product: Customer has recently made several orders and returned none
  • DLTX:Returns Fraudster: TBD
  • DLTX:High Returner: Customer has returned more than half of their recent orders

Local tags

These tags are explicit for the store, they can be assigned after internal actions, please check the Customer Intelligence feature for more details.

  • DLTX_Survey_Local:Big spender
  • DLTX_Survey_Local:High Frequency
  • DLTX_Survey_Local:Loyal
  • DLTX_Survey_Local:Feedback Provider
  • DLTX_Survey_Local:Communicative
  • DLTX_Survey_Local:Brand Promoter
  • DLTX_Survey_Local:Buys and Keeps Product
  • DLTX_Survey_Local:Repeat Escalation Customer
  • DLTX_Survey_Local:Demanding
  • DLTX_Survey_Local:High returner
  • DLTX_Survey_Local:History of Wardrobing
  • DLTX_Survey_Local:High INR Damaged Claimer
  • DLTX_Survey_Local:Abusive Communicator
  • DLTX_Survey_Local:Returns Fraudster
  • DLTX_Survey_Action_Local:User Blocked